Express bus service first to use automated voice messages notifying customers of delays

Chicago (Sept. 19, 2008) – Megabus.com, an intercity express bus service offering fares as low as $1, today announced its new mobile alert system, which allows the company to alert customers of delays and other service disruptions via automated voice message.

Megabus.com customer service will initiate the mobile alert system to notify customers of delays or any other service disruption. Customers can sign up for the mobile alert system at www.megabus.com while booking a trip.

Currently, only five percent of megabus.com arrivals and departures are delayed but megabus.com believes it is important to communicate quickly with passengers regarding delays.

“Megabus.com continues to lead the industry with innovative solutions to enhance the travel experience for their customers,” said Dale Moser, president and COO of megabus.com. “The addition of the mobile alert system reinforces our commitment to delivering safe, reliable, value added, express bus service to all megabus.com customers.”

Visit www.megabus.com for additional information about the mobile alert system, routes, schedules and pricing.

About megabus.com
megabus.com is the first intercity, express bus line dedicated to bringing high-quality, low-cost travel options to 17 Midwest cities and eight Northeast cities for as low as $1 via the Internet. Service for megabus.com operates daily. Fares shown are one-way and include all government taxes. Since its launch on April 10, 2006, megabus.com has served more than 1.5 million travelers. Midwest cities served by megabus.com include: Ann Arbor, Bloomington-Normal, Chicago, Champaign, Cincinnati, Cleveland, Columbia, Columbus, Detroit, Indianapolis, Kansas City, Madison, Memphis, Milwaukee, Minneapolis, St. Louis and Toledo. Northeast cities served by megabus.com include: Atlantic City, Baltimore, Boston, Buffalo, New York, Philadelphia, Toronto and Washington D.C. Visit www.megabus.com for additional service routes to and from the listed cities.

Chicago-based megabus.com is a subsidiary of Coach USA. Paramus, N.J.-based Coach USA owns and operates more than 20 local companies in North America that operate scheduled bus routes, motor coach tours, charters and sightseeing tours. Coach USA is a subsidiary of UK-based Stagecoach Group.

Posted: September 19, 2008 at 2:40 pm by Amanda