Crisis Communication
Imagine these scenarios at your company:
- A company executive is accused of a crime
- Fire damages your facilities
- A customer alleges serious injury
- An employee alleges sexual harassment
- Your competitor files a lawsuit
- Changes in corporate management cause a dive in stock price
Hanser & Associates recognizes that any event impacting the reputation of a company has the potential to bring that company to its knees, if not managed well. The need for clear and objective minds in your executive suite is never greater than in the face of a crisis. In fact, corporate management is increasingly judged on its ability to manage crises of all kinds. Companies engaging crisis communication counsel often emerge with MORE public respect than before the crisis.
Managing Your Crisis
Hanser & Associates offers unique experience and resources to help your organization manage a crisis. Called in during the early stages of a crisis, often with little or no notice, we immediately help clients:
- Plan a course of action
- Define your message
- Prepare for interviews and appearances
- Weather extreme pressure from the media
- Arrange communication surrounding litigation
- Minimize operating disruptions and correct operational problems that may have triggered or worsened the crisis
We move quickly to understand the problem and then suggest immediate action steps to effectively work through the communications challenges the crisis presents. Throughout each engagement, we coach client management and support communications staff.
Afterward, we help restore damaged reputations and rebuild confidence in the organization and its leadership among internal and external audiences.
Avoiding Your Crisis
The best crisis communication management is prevention. Hanser & Associates will analyze your organization’s vulnerabilities and help AVOID a crisis. We help you lay groundwork and policies in advance for immediate implementation when needed.
Crisis Hotline
Call us NOW for crisis communications help at 800-340-6434 (8:00am-5:30pm Central time). Call cellular phones 515-229-8181 or 515-229-3737 during other hours.